Terms
and expiry date (also issue number for payments by Switch).
We can accept credit or debit card information in any of the following ways:
1. Secure online shopping basket (Preferred method)
2. By phone (least preferred method as we could be working in the shop when we take your call).
All prices are exclusive of delivery/shipping charges which we will confirm prior to processing your order unless you ask us to ship immediately prior to shipping cost confirmation. Prices quoted are inclusive of VAT where applicable. (VAT is not currently charged on children's garments). If VAT is applicable this will be deducted from any orders placed and delivered outside the EU. Orders for VAT registered companies outside the UK but within the EU will not be charged VAT if a valid VAT number is supplied.
Responsibility for Local Taxes and Duties on orders sent lie with you the customer. All transactions are deemed to take place within the United Kingdom and subject to the relevant United Kingdom Laws. This does not affect your statutory rights as a consumer.
We will charge your card in GB Pounds Sterling and your credit/debit card company will charge you in your own currency. Some credit/debit card companies make a small surcharge for this which we cannot be responsible for. We do not give prices in anything other than GB Pounds
Sterling as he exchange rate can change on a daily (or even hourly) basis. It is up to you, the customer, to check the exchange rate. The 'currency converter' link available from the Mischiefkids web site is an 'outside link' and we cannot be responsible for any information you receive on it.
All goods remain the property of Mischief until paid for in full.
Delivery Times may vary depending on the goods involved and the time of year. Every effort will be made to quote a realistic delivery time but we cannot be responsible for UPS or the Royal Mail although we have never had a problem with either of these methods of delivery.
Privacy Policy
We are commited to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader code of Practice.
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
Your name
Your address
Your phone number
Your email address(s)
Your credit card details
We do not sell or give your details to anyone and will not do so in the future without your explicit consent.
We will not inform you by email of sales and/or new collections unless you request us to and if you do request to be added to our mailing list we will give you the chance to refuse any further emails from us in the future.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We may use technology to track the patterns of behaviour of visitors to our site. This can include using
a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should email us.
European Directive on distance selling
Customers have 7 days in which to cancel their order in writing please see http://www.dti.gov.uk/cacp/ca/bisguide.htm for the full distance selling regulations 2000 within 7 days from the day after receipt or their order. If you decide to cancel then you will have to return the goods to us unworn and unmarked and with all the original labels intact and you have a 'duty of care' over the garments until they are returned to us, you will also have to pay the costs of returning the goods to us and to take reasonable care to see they are received by us. If you cancel within the period given above then we will credit your credit/debit card within 48 (working) hours of the goods being received in the condition stated above. We do not refund delivery charges on goods that do not fit or are the wrong colour or because someone has duplicated your order or you made an error when you placed your order. We do charge a re-stocking fee of £5.00 GBP for customers who order more than they intend to keep (i.e. make a choice order of different sizes and styles so then can choose the one they want and return the other(s)). Please see our returns policy for more information on this This does not affect your statutory rights as a consumer
Orders from outside the UK and Europe
Goods being returned to the UK will incur duty charges unless Customs and Excise are made aware that your parcel is being returned to the UK and is not an import into this country.
Please do not return goods without receiving a returns number and the returns procedure for returning goods to the UK.
If you do return goods without a returns number and without following our returns procedure then any duty charged by customs and excise will be deducted from your refund.
WHEN RETURNING YOUR GOODS PLEASE:
DO send them back within 7 days of delivery or
attempted delivery (we cannot be responsible if
you are out or on holiday when you parcel arrives).
DO NOT cram them into too small a parcel or box
Some goods never recover from this.
DO NOT try to reseal the pack they came in (we get many
damaged/missing returns where the parcel has split open).
DO make sure you will get compensation/insurance
if your return parcel goes missing as we cannot credit
for goods not received.
DO send goods back in the way you received them with all
tags and bags or boxes and folded neatly with buttons fastened.
DO NOT send back worn goods, dirty goods,
goods with any marks (including lipstick). Goods with
cooking odours, fishy smells or any other odours including
perfume.
We will not credit for any goods which we cannot re-sell (due
to any of the above or for any other reason) and you will have
to pay the costs of returning the goods back to
you or organise their collection.
A restocking fee will be deducted for late returns. Please see
our full returns policy
Goods returned 8 to 14 days less 20% restocking/handling fee.
Goods returned 14 to 28 days less 50% restocking/handling fee.
After 28 days no credit will be given and you will need collect
them or pay for the Post and Packing and Handling costs of their return to
you
Complaints
We hope we will never give you cause for complaint but we will endeavour to respond to any complaint within 2 working days and will always keep you fully informed.